Customer Support Centre Representative (New South Wales)

Benefits Working at IKEA has its advantages and rewards: Base hourly pay of $***** + penalty rates (including on weekends, public holidays, and late nights). 5 weeks paid annual leave, paid parental leave, family & community leave and much more. Rosters published 4 weeks in advance. 15% co-worker discount. Subsidised meals and complimentary drinks in our co-worker restaurant. Free uniforms provided. Free co-worker parking. Bonus programme (where eligible). Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and wellbeing offers). Co-worker loyalty programme (extra contribution to your superannuation fund where eligible). 24/7 access to our Employee Assistance Program for health and wellbeing support. Job Details Additional Information: Position type: Permanent, full time, 76 hours per fortnight. Internal job title: Resolutions Generalist. Work location: Customer Service Centre (RCMP), Tempe NSW. Working hours: availability required between 8:00 am to 8:30 pm (AEST) weekdays and alternating weekends (both Saturday & Sunday). Responsibilities As a Customer Support Centre Representative your responsibilities will include, but are not limited to: Receiving high-volume inbound contacts and operating contact centre telephony and other communication systems. Providing customers with post-sale solutions that meet their needs, balancing cost consciousness and customer experience. Using problem-solving and resolution techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust. Answering all customer enquiries through our different communication channels (phone, chat, email, etc.) within the set timeframes. Documenting all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records. Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims. Qualifications As a Customer Support Centre Representative, you are: Proven experience in a customer service role, particularly in retail or aftersales services. Curious with strong problem-solving skills to create innovative solutions for remote customers. Able to demonstrate excellent written and verbal communication skills, showcasing a polite and friendly manner. Good attention to detail and the ability to remain composed when working under pressure. Proficient computer skills and an ability to learn about all technical aspects of the IKEA systems. A team player with a 'Togetherness' mindset but also able to work independently and find solutions. The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximize customer satisfaction. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3qr8n2