Manager Risk and Control Advisory (New South Wales)

Join a high‑impact team within the Retail Operations (RO) division of the Chief Operations Office (COO), the engine room of the CBA Group. As a trusted advisor, you’ll strengthen RO’s risk and compliance capabilities and uplift the control environment. The RO Risk Advisory team is accountable for the provision of trusted advice to the RO business to strengthen their risk and compliance capabilities and optimise the risk and control environment. This dynamic and fast‑paced role offers an excellent opportunity for experienced risk professionals to broaden their impact across new business areas, particularly in retail banking, home lending or complaint management. The RO Risk Advisory team is a first line of defence function that provides comprehensive and integrated risk services to support RO. The value proposition of the Risk Advisory team is to provide skilled, practical and efficient risk management to support RO in the delivery of excellent business and customer outcomes. You’ll be a proactive and autonomous risk partner to RO, providing risk support and advice for Group Customer Relations (GCR), who manage escalated complaints for the Group. Key Responsibilities You will partner with the business to deliver a comprehensive and integrated Line 1 risk service, including: Operational Risk & Compliance
- Sound knowledge and experience in Operational Risk and Compliance Management Frameworks.
- Design, implement, and assess controls aligned to operational and compliance risk frameworks.
- Drive control uplift initiatives and support control assurance activities and maintain compliance arrangements and obligations, ensuring adherence to Policies, procedures, laws, regulations, and industry codes.
- Lead incident management end‑to‑end including root cause analysis and recommend remediation actions to address.
- Support with end‑to‑end issue management to ensure control gaps or weaknesses are identified and appropriate actions to close are implemented.
- Complete Risk and Control Self Assessments (RCSA’s) and Compliance Self Assessments (CSA’s). Risk Advisory & Change Management
- Lead and own risk assessments for change initiatives under the Change Management Risk Standard (CMRS).
- Advise on emerging risks and control implications, ensuring risk mitigations are embedded early and influence cross‑functional stakeholders with clear, actionable risk advice.
- Perform and lead proactive risk identification initiatives, such as thematic or process deep dives. Risk Reporting & Governance
- Draft reports and deliver insights through dashboards and trend analysis to inform senior stakeholders and governance forums.
- Enhance data quality across systems and support external assurance activities (Line 2 reviews, audits). What You’ll Bring
- Proven experience in operational risk and compliance within financial services, with retail banking and/or RG271 Internal Dispute Resolution being advantageous.
- Expertise in control design, implementation, and assurance and issue management.
- Strong communication and advisory skills, with the ability to influence and collaborate across business units and senior stakeholders.
- Resilience, adaptability, and the ability to navigate complex stakeholder dynamics are key to success in this role.
- Demonstrated time management skills with the ability to manage multiple tasks and initiatives at once.
- Tertiary qualifications in accounting, business, or related disciplines and skilled certifications are advantageous. Your Development At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. As a values‑driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7orf