Associate Dynamics 365 CE / Power Platform Functional …, New South Wales

Associate Dynamics 365 Customer Engagement (CE) / Power Platform Functional Consultant We are seeking experienced individuals to support the delivery of Microsoft Dynamics 365 and Power Platform solutions, including emerging AI-enabled capabilities such as Copilot and agents. Responsibilities
- Client engagement and functional consulting
- Support client workshops, interviews, and discovery sessions to understand business processes and requirements.
- Assist in documenting requirements, user stories, acceptance criteria, and process flows.
- Participate in client demos, showcases, and playback sessions to build confidence in client-facing communication.
- Support user adoption activities through documentation, guides, and training support.
- Solution design and delivery
- Configure Dynamics 365 CE components (e.g., entities, forms, views, business rules, workflows) under supervision.
- Assist with Power Platform components such as Power Automate flows, Power Apps, and basic Power BI artefacts.
- Support the configuration and validation of Copilot-enabled features within Dynamics 365 CE modules.
- Gain hands-on exposure to agent-based scenarios (e.g., Customer Service Copilot, knowledge suggestions, summarization).
- Support solution architects and senior consultants in ensuring functional designs are implemented as intended.
- Testing and delivery support
- Assist with test case creation, execution, and defect logging.
- Support user acceptance testing.
- Help ensure functional solutions meet defined acceptance criteria and quality standards.
- Maintain accurate delivery documentation and update configuration records.
- Capability building and knowledge contribution
- Actively build foundational knowledge of Dynamics 365 Sales and Customer Service, Power Platform, Copilot concepts, responsible AI principles, and agent fundamentals.
- Participate in internal knowledge sharing, training sessions, and certifications.
- Apply learning from Microsoft documentation, release waves, and supervised delivery experience.
- Presales and practice support
- Support presales activities such as demo preparation, documentation, and research.
- Assist in preparing solution descriptions and functional inputs for proposals.
- Contribute to internal assets, templates, and reusable delivery artefacts. Experience and skills Required experience: Exposure to Dynamics 365 CE and/or Power Platform through project work, internships, or graduate roles; understanding of basic CRM concepts (customers, cases, leads, opportunities, workflows); foundational understanding of Power Platform capabilities; awareness of Copilot and AI concepts within Dynamics 365 CE; solid written communication skills; willingness to engage with clients; ability to learn quickly and work effectively within a delivery team. Desired experience
- Hands-on exposure to Dynamics 365 Sales or Customer Service configuration.
- Experience building simple Power Automate flows or Power Apps.
- Exposure to Copilot features, AI-assisted CRM scenarios, or agent concepts.
- Internship, graduate program, or early-career consulting experience. Attributes
- Curious and motivated to learn Dynamics 365, Power Platform, and AI-enabled CRM.
- Comfortable receiving feedback and applying it to improve delivery quality.
- Structured, detail-oriented, and reliable in delivery support tasks.
- Developing consulting growth mindset and focus on business value.
- Enthusiastic about AI and Copilot, with a practical, responsible approach. Location and work arrangement This is a hybrid role open to candidates based in Sydney, Brisbane, Canberra, and Melbourne. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7v39