Customer Success Representative (New South Wales)

Hipages is an Australian digital platform that connects homeowners with trusted tradies. Why join our Customer Success team
- $65K base + $28K OTE uncapped commission
- Great role to kick start your career in sales with warm leads, onboarding & nurturing customers
- Amazing incentives, benefits and perks
- hi‑Achiever Club recognises and rewards high performance with awesome incentives and prizes
- Birthday, anniversary and volunteer leave About the Role Join our energetic Customer Success team in a fast‑paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses. This is a high‑volume, phone‑based role that involves onboarding current tradies and running nurture activities to engage and re‑engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You’ll enjoy a structured, target‑driven role with plenty of opportunities to refine your sales skills and hit targets. Daily Activity Targets
- Hit at least 2.75 hours of talk time through inbound and outbound calls.
- Create leads for account managers and conduct nurture calls to ensure subscription renewals happen. Onboarding New Accounts
- Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.
- Manage inbound calls to answer any questions they may have regarding their campaigns. Nurturing Existing Accounts
- Manage, track and measure the performance of tradies' campaigns.
- Educate tradies on best practices for ROI.
- Retain tradies by addressing inquiries, solving problems, and providing tailored solutions. Building Relationships
- Engage and nurture tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.
- Keep Salesforce updated with customer insights. Compliance and Quality Assurance
- Follow scripts and regulations, ensuring high‑quality customer interactions. About You
- Ideally, you’ve worked in a high‑volume phone‑based environment before.
- You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.
- You thrive in a fast‑paced environment and enjoy winning when hitting targets.
- You have strong verbal and written communication skills.
- You’re comfortable with learning new systems and adapting to new processes. Life at hipages
- Diverse, collaborative teams that love solving problems.
- Agile squads, hackathons, off‑sites and roadshows.
- Extra leave for birthdays, volunteering, and more.
- Healthy snacks, continental breakfast and fresh fruit.
- Sydney CBD office near Town Hall and Gadigal Stations.
- Tailored growth support, mentoring and stretch projects.
- A vibrant social scene. Hipages is endorsed by WORK180 for supporting women's careers and values diversity across culture, age, gender identity and sexual orientation. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rffp9