Customer Support Engineer - Image-Guided Therapy - Sydney …, New South Wales

Job Title: Customer Support Engineer – Image‑Guided Therapy – Sydney South NSW Location: NSW South (Sydney, Illawarra area) Responsibilities
- Work collaboratively with the wider organization to provide exceptional service to our customers.
- Conduct corrective & preventive maintenance, commission current equipment, install equipment and perform software & hardware upgrades.
- Actively participate in the sales process, providing expert technical support throughout the full customer lifecycle from pre‑sales to implementation and post‑sales support.
- Lead and support technical escalations to resolution, ensuring stakeholders are updated in line with company process.
- Provide best‑in‑class service, troubleshooting and repair on equipment, determining cost‑effective repair solutions to minimize customer downtime.
- Maintain up‑to‑date knowledge through continual training, staying current with new technologies relevant to your area.
- Be available for reasonable additional hours outside business hours, including on‑call support. Qualifications
- Previous experience in customer‑facing service engineering roles.
- Background knowledge of medical equipment such as X‑ray, CT desirable; candidates from various industries are welcome.
- Degree‑level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defence Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
- Restricted Electrical Licence highly regarded.
- Strong IT skills and ability to work in a fast‑paced environment.
- Full AU driver’s licence and Australian working rights.
- Police checks required during onboarding. Equal Opportunity Statement Philips is an equal opportunity employer committed to building and supporting an inclusive workforce. Your application will be fairly assessed regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status. Applicants requiring accessibility assistance are welcome to request accommodations. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rfpgx