Service Delivery Manager With Euc Background New South Wales

Overview

Service Delivery Manager with EUC Background

Must Have Experience

Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support

High quality organizational, High quality communication and customer management skills.

Ability to effectively multi-task and priorities.

High energy levels, commitment, and drive.

Ability to deal with internal and customer escalations, service issues and complaints.

Ability to drive performance in individuals and teams.

Responsibilities

EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client

Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory

SOE image build, modify and rollout as required

Security patching for Desktops/Laptops using Microsoft tools

Ensure all desktops and Laptops are protected with Antivirus

Application packaging using SCCM or equivalent tools and rollout of packages

Provide desktop support services to users from corporate offices and offshore based TechM team

The role is full time and placed at Customer location, work closely with internal and external key stakeholders including Data center support teams, BPO support team and Application support teams

Excellent verbal and written communication skills – mandatory – Interaction is required at senior business level and internal delivery teams.

Excellent confidence level and positive attitude – mandatory
- Interaction is required at senior business level and internally delivery teams.

Should be customer facing and have a friendly personality.

KRA
- Zero Escalation, Zero Surprise and Negotiator with the Customer

Preferred ITIL and Six Sigma background

Proactive management of the team members and ticketing queues to ensure SLA achievement for Incidents, Requests and Problems.

Manage internal team escalations to ensure there are no blockers to delivering excellent customer service.

Delivering successful Continual Service Improvement program driven through proactive service ideas.

Work closely with the Service Delivery Manager in all aspects of the managed services delivered for the client

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rlsdy