Collections Officer (Full-Time Or Part-Time) – Mortgage …, New South Wales

Challenger Limited is an ASX-listed investment management firm managing $*****billion in assets (as at 31December****). We deliver financial security for our customers while fostering an inclusive, high‐performance workplace. Role Overview Collections / Mortgage Customer Management (CMM) is a full‐time or part‐time position based in Sydney that supports mortgage borrowers across Australia and NewZealand. The role belongs to the Contact Centre Operations team and focuses on customer care, compliance and the turnover of arrears. Responsibilities Handle inbound enquiries from borrowers needing assistance and proactively make outbound calls to those in arrears. Provide clear, empathetic guidance to customers experiencing hardship and work with them to create sustainable repayment solutions. Ensure all collections activities comply with legal, risk and regulatory standards. Use negotiation, problem‐solving and customer‐service skills to secure fair, positive outcomes. Qualifications Proven experience in collections, mortgage hardship management or customer service (preferably in Australia or NewZealand). Comfortable working in a contact‐centre workplace with a balance of technical knowledge and emotional intelligence. Good understanding of credit and hardship assessment processes. Knowledge of financial hardship obligations and enforcement processes (advantageous). Excellent active listening and communication skills, with the ability to build trust quickly. Experience meeting SLAs and KPIs in inbound/outbound service environments. Proficiency with Microsoft Word, Excel and contact‐centre systems. Proactive, compliance‐driven approach with a strong sense of integrity. Additional Information & Benefits We provide a hybrid work environment after initial training, a discretionary bonus scheme, 18weeks of paid parental leave for all recent parents, and support days for fertility, gender affirmation and other circumstances. Additional perks include superannuation contributions, an employee share plan, an employee assistance programme, subsidised on‐site café and central location near Martin Place Metro, free onsite yoga, mindfulness and Pilates classes, and annual free flu shots. EEO & Work Culture Challenger is proud to be a Workplace Gender Equality Agency Employer of Choice, a Family Friendly Workplace and a Bronze Employer in the Australian Workplace Equality Index. We are committed to fostering a safe, inclusive and respectful workplace that welcomes people of all backgrounds, identities and ways of thinking and promotes flexible working to support work‐life balance. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3rf6tc