Program Manager (Deal Events), 12M Fixed Term Contract, …, New South Wales

Description We are looking for an innovative, customer-obsessed and analytical marketing leader to join the Promotions Events Team at Amazon Australia Singapore Stores. Our vision is to deliver leading class online deal shopping events for customers that are tailored to their needs. You will be responsible for leading the planning and execution of deal events. In your role, you will be gathering customer and category insights, developing ideas and experiments, building innovative solutions to delight customers and measuring impact. You will grow customer engagement (frequency of shopping, basket building, spend per customer) and retention through exceptional event execution. You will be customer-obsessed, demonstrate strong ownership and insist on high standards. You will collaborate with a team of diverse stakeholders across Product/Programs, Vendor Management and Public Relations to inform and refine the customer engagement strategy and execution. Key job responsibilities
- Project Management of Amazon's Deal Events across both Australia Singapore, interacting with a variety of stakeholders and holding a high bar on our customer experience, making sure customer's will experience an exciting event.
- Develop and execute processes and tools to scale marketing efforts, including automation.
- Build relationships with and influence teams across Vendor Management Product/Programs to jointly deliver customer solutions.
- Work with partners to create scalable and personalized customer campaigns across owned channels (including Onsite Outbound) to achieve customer goals.
- Conduct A/B tests and experiments to gather data on customer behavior and inform launch decisions.
- Uncover best practice, including through Amazon's global network, to deliver value for Australian customers.
- Analyze data and dive deep into customer metrics and research to develop actionable insights that drive customer growth and increase engagement. About the team The AU SG Deals Events team is responsible for delivering exceptional shopping events to our customers and delight them with great deals and best-in-class shopping experiences, tailored to their needs. Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal chance employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply on Kit Job: kitjobau.com/job/3rfqz3