Customer Service Operator (Call Centre) (New South Wales)

We think outside the box by redefining recruitment. Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond. Synergie Australia is seeking Multiple Customer Service Operators for a trusted state government client located in their Newcastle based call centre. The important parts:
- Pay: $35.80 per hour + Super
- Duration: 6‑month contract | 22nd May 2026 start date
- Hours: Full‑time, Monday to Friday on a rotating 4‑week roster with shifts scheduled between 7:00am and 7:00pm.
- Location: Newcastle NSW What you will be required to do: You'll be the first person customers speak to, using your customer service skills to provide helpful, friendly, and accurate support that makes accessing government services easier.
- Answer inbound customer calls in a busy but supportive contact centre
- Help customers understand services, next steps, and available options
- Resolve enquiries on the spot where possible, or connect customers with the right team
- Accurately update customer records and systems as you go
- Complete simple admin tasks while following privacy and compliance guidelines
- Deliver a positive, professional experience in every interaction To be successful in the role you will:
- Bring 2-3 years of customer service experience (call centre, admin, office or retail)
- Have excellent written and verbal communication
- Demonstrate strong computer skills, including Outlook, Teams and multi‑screen navigation
- Show strong email etiquette and fast, accurate typing
- Be technically confident with the ability to learn new systems quickly
- Previous government experience is preferred but not required
- Full Australian working rights required
- Willingness to undergo National Police Check What's on offer for you:
- Secure government contract role
- Supportive team and structured onboarding
- Monday-Friday hours, no weekends
- Opportunities to build contact centre experience in a high‑volume environment
- Potential hybrid flexibility after training Synergie Australia delivers a full 360º recruitment solution, consisting of temporary and permanent recruitment services, and more. Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce. Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let's work together. If you're ready, click apply now or contact our branch at Synergie Australia connects people with protected, rewarding work across Australia. From temporary roles to permanent opportunities, we support you at every stage of your career. Learn more and view current opportunities at Apply on Kit Job: kitjobau.com/job/3rm98t