Service Delivery Advisor (Sydney) (New South Wales)

Talent Pool – Senior Delivery Advisor Clerk Grade: 7/8 – $113,574 to $125,720 plus superannuation. Employment Type: Ongoing and Temporary Opportunities. Location: Mckell (Other DCS location, depending on availability) – Hybrid opportunity. In‑office requirement 2–3 days a week. We are creating a talent pool of high‑performing Senior Delivery Advisors for current and future opportunities across the organisation. Joining the talent pool means you will be considered for upcoming roles where you can partner with NSW Government agencies to deliver high‑quality ICT services. About the role As a Senior Delivery Advisor you will sit at the heart of ICT service delivery, partnering with a portfolio of NSW Government agencies. You will be the trusted first point of contact, building strong relationships, navigating complexity, and managing issues and escalations to achieve positive outcomes. Working closely with internal ICT teams, you will connect the dots between agency needs and delivery teams, identify risks and opportunities for improvement, and drive better service experiences. What you will do
- Act as the key point of contact for a portfolio of agencies, resolving issues and managing escalations.
- Build and maintain robust relationships with agencies and internal stakeholders.
- Work closely with internal ICT teams to coordinate responses and service delivery activities.
- Identify risks, issues and opportunities to support continuous service improvement.
- Contribute to clear, timely communications and reporting to keep agencies informed and supported. About you
- Confident communicator with strong stakeholder engagement skills.
- Customer‑focused mindset with a commitment to positive service outcomes.
- Ability to manage competing priorities and navigate issues effectively.
- Collaborative approach to working across teams to achieve results.
- Practical and solutions‑focused, able to explain technical matters in plain language.
- Committed to continuous improvement in service delivery and customer experience. What we offer
- Hybrid work model with flexible or condensed hours and in‑office and from‑home options.
- Flexible leave to recharge and balance work and personal commitments.
- Career development opportunities within a supportive organisation.
- Access to health and well‑being programs, including Fitness Passport. Salary Grade 7/8, base salary starting at $113,574 plus superannuation. Closing Date: Monday 4 May 2026 at 9:59am. We are committed to a diverse and inclusive workplace and welcome applications from all backgrounds and perspectives. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rp6hg