Shared Services Support Officer (Dubbo)

You put people at the heart and take pride in the impact of your work. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations. In this role, you'll: Working as part of a team delivering high-quality customer service and operational support within a fast-paced, multi-channel contact centre environment. This role will see you responding to inbound calls, live chat, and administrative requests, providing first-contact resolution and processing standard transactions using defined procedures and digital platforms. You’ll contribute to a team-oriented team culture focused on continuous improvement, knowledge sharing, and capability development. You will navigate complex enquiries and deliver efficient solutions in a dynamic environment that demands accuracy, compliance, and exceptional customer experience. For more information on this position and business unit, view the role description and information pack. About you Your demonstrated experience in customer-centric service environments, combined with the ability to manage high-volume enquiries across multiple channels, will enable you to thrive in this role. You bring strong communication and relationship-building skills, ensuring positive interactions and effective problem-solving. Proficient in using multiple systems and digital platforms, you adapt quickly to new technologies and processes. Work Locations Positions are availabe at Bega, Burwood, Wollongong, Newcastle, Dubbo, Parks, Grafton. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. This is an in-person, on-site role. Apply today Applications close 11:59 PM Sunday 17th May 2026. For more information about this role, please contact . Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW Apply on Kit Job: kitjobau.com/job/3rpii4