Service Delivery Manager - Ramp & Baggage (City of Sydney) …, New South Wales

Join dnata, one of the world’s leading ground services providers, and become part of a fast-paced, team-focused environment where no two days are the same! We are currently seeking a Service Delivery Manager – Ramp & Baggage to join our Sydney team. In this role, you’ll lead end-to-end Ramp and Ground Services operations, ensuring safe, efficient, and high-quality service delivery for our airline clients. You’ll manage complex operational challenges, balance competing priorities, and work closely with multiple stakeholders to drive performance and exceed customer expectations. About You and the Role:
- Lead a skilled team that delivers superior customer service to a diverse group of people while driving continuous improvement across Ramp Operations.
- Lead the team to control and reduce labour costs and operational expenses while continuing to meet client requirements outlined in Service Level Agreements (SLAs), and achieve KPIs and KRAs.
- Provide timely reports to senior management, facilitate grievance and performance management matters, and lead the team with a robust performance framework that supports ongoing development of skills and knowledge.
- Promote a zero harm culture by ensuring all safety requirements, legislation, and compliance standards are met across the operation.
- Manage the training requirements of the Ramp Operations Team to ensure all mandatory and regulatory training remains current and up to date.
- Participate as a collaborative member of the dnata Ground Services Management team, building strong stakeholder relationships and representing dnata with existing customers to ensure exceptional service and customer satisfaction.
- Lead the delivery of client-centric, commercially focused operations through the effective management, organisation, and coordination of all operational work areas, while overseeing compliance, auditing, and adherence to dnata’s strategic and operational goals. Key Requirements that you bring with you:
- 2 – 3 years’ experience in a similar role
- Previous management or leadership role experience.
- Previous experience in Airline services or Freight handling services.
- Exceptional personal standards of honesty, integrity and professionalism.
- Customer focused with a strong commitment to delivering exceptional service.
- Well-developed communication and interpersonal skills with the ability to build effective stakeholder relationships.
- Strong motivation, influencing, and team-building skills.
- Excellent time management skills with the ability to manage competing priorities.
- High levels of initiative, professionalism, honesty, and integrity.
- Intermediate Microsoft Office skills, particularly in Word, Excel, Outlook, and PowerPoint. So... does this sound like you? If so, Apply Now! Application closing date: 14 June 2026 (5:00PM) #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rpxff