Workplace and Concierge Manager (Sydney) (New South Wales)

About the Role We are currently seeking a talented and motivated Workplace and Concierge Manager Global Corporate Services to lead our client’s premises, located on Philip Street, in Sydney CBD. You will lead the end‑to‑end experience of our client’s workplace that spans over 23 thousand square feet and is home to a workforce of 80 employees. The workplace incorporates 6 client‑facing meeting room and event spaces, with capacity up to 100 pax and 2 pantries. The Workplace and Concierge will be based at our client’s main reception desk, working alongside one full‑time JLL onsite employee and will lead the delivery of our client’s corporate services scope including Facilities Management, Hospitality and Event Management. To support our client’s operations, the position will follow a rotating schedule from Monday to Friday, alternating between 8:30am
- 5:00pm and 9:30am
- 6:00pm shifts. Flexibility will be required where necessary to support after‑hour facility management activity, and after‑hour client events. This position is not hybrid. Responsibilities / Scope of Service
- Greeting clients and visitors and escorting them to the meeting room.
- Serve drinks to clients in meeting rooms whenever necessary.
- Handle telephone switchboard
- both internal and external to the firm.
- Manage all client meeting room reservations using our client’s EMS meeting room booking system.
- Develop and maintain robust relationships across the workplace, including with Executive Assistants, senior leadership, base building management, and other key stakeholders.
- Be responsible for the end‑to‑end coordination of all catering requirements, vendor liaison, menu selections, billing, onsite vendor coordination, including setup and breakdown of spaces.
- Coordinate onsite events up to 100 pax, including all catering requirements, vendor liaison, menu selections, AV, furniture and ad‑hoc vendor requirements, including setup and breakdown of spaces.
- Raise work orders for repairs/rectification and maintenance personnel as needed while being the point of contact for all facilities related services.
- Manage 3 onsite staff pantries.
- Ensure adherence with local and regional health and safety regulations. Report any incidents through client portal in a timely manner.
- Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure service levels and values are achieved and within budget as well as invoice processing and payments/re‑charges.
- Provide escort to FM vendor to carry out ad‑hoc works if necessary.
- Assist in coordination and supervision of maintenance and repair works if needed. Qualifications & Requirements
- Experience working in corporate services with hospitality and operations background preferred.
- Solid understanding of Workplace Experience and Facilities Management.
- Proven track record managing small teams of employees and vendor relationships.
- A professional who is comfortable working in a client‑facing reception setting.
- Excellent written and verbal communication skills with strong interpersonal abilities.
- Exceptional service orientation with ability to anticipate needs and handle challenge situations diplomatically.
- Outstanding multitasking and prioritisation skills with keen attention to detail across multiple projects and deadlines.
- Advanced knowledge of corporate service platforms, e.g. Concur, CVENT, IWMS tool, advance Adobe Suite, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, and MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required. Location On‑site –Sydney, NSW What You Can Expect From Us JLL is committed to equal opportunity and building an inclusive workplace. We support applications from all under‑represented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability, and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rref7