Rental Concierge Car Rental Eagle Farm

About the Role

Reporting to the Branch Manager, we are looking for a Customer Service superstar to work in our Brisbane Airport branch which services Brisbane Airport, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role is full time working on a rotating roster, Monday
- Sunday 7am
- 7pm with flexibility to work public holidays and additional hours as required.

Key Responsibilities:

Meet and greet customers providing best in class service

Complete subscription and/or rental agreements in a timely and accurate manner

Validate customers documents such as Driver’s License

Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, fuel.

Take credit card payments and accurately update the system

Attend to walk in customers in a prompt and efficient manner

Inspect vehicles prior to and on return of booking to ensure no damage

Record vehicle damage, process incident reports and action claims

Answer calls and manage reservations for multiple locations

Ensure the right vehicles are on site for each reservation

Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to current reservations

Required Skills & Experience:

Experience in the car/truck rental industry is highly regarded but not essential

Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly

Hold a valid drivers’ license.

Your own reliable transport to get to work

Strong computer skills with the ability to quickly learn the point-of-sale software

Ability to work unsupervised, with a solid work ethic, sense of responsibility and accountability

Ability to multitask, be highly organised with have a strong attention to detail

Experienced in dealing with customer issues and conflict resolution

Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

Advantages:

Reward and recognition

Ongoing career development and progression opportunities

Product discounts

Pay: $28.12
- $29.70 per hour

Benefits:

Employee discount

Travel reimbursement

Application Question(s):

How much customer experience do you have?

Work Authorisation:

Australia (preferred)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3pxyjj