Customer Service Advisor Eagle Farm

About Us

IntoWork Australia is a leading national provider of Employment, Skills, Education, and Support services that promote economic and social participation. With over 2,600 staff across more than 200 locations, we deliver tailored pathways for individuals and workforce solutions for employers. Our vision—'Vibrant Futures'—drives everything we do for our staff, service users, and business clients.

What we offer

Be part of a collaborative national team.

Opportunities for career development and ongoing training

Career development and career growth opportunities.

Employee wellbeing initiatives

Chance for Work From Home flexibility

What you'll be doing

Working with a customer-centric approach, ensuring all touchpoints contribute to a positive customer experience.

Being resourceful to find information, navigate systems and business technology.

Process documentation, perform data entry, and maintain accurate records.

Achievement of KPIs, contributing to an effective, high-performing team.

What we're looking for

Passionate about customer service. Contact Centre experience is a bonus but not mandatory. Employment support experience is desirable

Strong communication and relationship building skills.

Attention to detail for accurate data entry and documentation.

Agile and adaptable.

Microsoft Office and CRM platforms and willingness to learn.

Positive approach to work with a focus on teamwork, collaboration and support.

Applications close: Applications will be assessed as they are received.

Verification of working rights

Working with Children (Blue Card)

NDIS Worker Screening (Yellow Card)

Professional reference checks

National police check

Applicants must also have their MyGov/MyID level at 'Standard' or 'Solid' Apply on Kit Job: kitjobau.com/job/3qbe7d