Customer Service Representative Murarrie

Australian Computer Traders is a leading online and retail ex-government IT equipment supplier with over 30 years of experience delivering high-quality refurbished IT equipment and exceptional customer service.

We have an prospect for technically-minded and customer service-focused individuals to join our team. This position will suit a motivated individual with solid attention to detail and a focus on customer service.

About You

Prior customer service or sales support experience

Ability to clearly communicate in writing or over the phone

Technical aptitude required to assist customers to resolve basic computer hardware or software issues (Help Desk Level 1)

Exceptional multitasking and time management skills necessary to manage competing priorities and service metrics

Positive attitude and enthusiasm

About the role

Assist with product and general customer service enquires (online and over the phone)

Provide technical customer service support regarding PCs, peripherals, individual components, and other technical products

Order follow up and management

Manage the customer returns process ensuring compliance with sales channel policy and guidelines

Provide timely reporting to management relating to customer service metrics

Advantages:

Employee discount

Schedule:

Monday to Friday

Weekend availability

Work Location: In person Apply on Kit Job: kitjobau.com/job/3r46rc