Casual Customer Service Officers Land Based Only Murarrie

About Us

RiverCity Ferries is the proud operator of the iconic CityCats and Cross River Ferry networks on behalf of the Brisbane City Council. RiverCity Ferries operates and maintains the Brisbane City Council's Ferry fleet and associated infrastructure on the Brisbane River. The network is over 20km long, operating 30 vessels and associated terminals, including a maintenance and operations facility at Rivergate. The network moves in excess of 5 million passengers a year. RiverCity Ferries is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism, and public transport service provider with established international operations in London and Singapore.

About the Role

Join our team as a Casual Customer Service Officer for the busy summer season! You'll be the friendly face at our terminals, assisting passengers and ensuring a secure travel experience.

Key Responsibilities

Deliver exceptional customer service and greet passengers with a smile

Answering passenger inquiries and provide directions and ferry information

Helping manage customer expectations and ensure safety at all times

About You

Proven customer service skills

Effective conflict resolution abilities

Well presented, reliable, and a team player

Committed to safety: 'The secure way is the only Way'

Benefits

Excellent casual remuneration

Paid training and uniforms

Reward & Recognition programs

Travel Advantages

How to apply:

Please submit a cover letter addressing the questions in the Information Kit attached. Applications without a completed Cover Letter will not progress.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. Apply on Kit Job: kitjobau.com/job/3rd6wk