Service Delivery Officer (Elizabeth)

Job reference: 845647 Location: Elizabeth Job status: Ongoing and Temporary appointments up to 12 months (more than one role) Eligibility: Open to Everyone ASO3 $71,589 to $76,033 pa superannuation The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community. The Opportunity As a Service Delivery Officer, you will play a key role in delivering front-line government services within a Service SA Customer Service Centre and Virtual Contact Centre. You will provide professional, customer-focused services across multiple channels, process applications and payments accurately, and interpret and apply legislation, policies and procedures. The role requires sound judgement, attention to detail, teamwork and accountability to ensure compliance with government, financial and audit requirements. About you You are a customer-focused and organised professional with strong attention to detail. You confidently interpret and apply policies, legislation and complex information, using sound judgement in real-world situations. You communicate effectively, work collaboratively with others and manage competing priorities while delivering professional, culturally respectful services in a fast-paced government environment. Special Conditions.
- Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
- Some out of hours and weekend work along with some intra/interstate travel requiring overnight stays, may be required Enquiries Email: *@sa.gov.au Application Instructions Applications can be submitted online by clicking the 'Apply' button. Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement Our Commitment The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA , people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody. The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the adaptable working arrangements for this role. Applications close: 14/06/2026 9:00 PM Apply on Kit Job: kitjobau.com/job/3qe1j7