Administration Officer (Elizabeth)

The Crisis Stabilisation Centre (CSC)**is a**first‑of‑its‑kind service in South Australia**and a rare opportunity to help establish an entirely current model of crisis care from the ground up. This 16‑bed, 24/7 service provides a voluntary, short‑stay (up to 72 hours) alternative to Emergency Departments, offering a safe, therapeutic, home‑like environment for people experiencing mental health crisis and/or suicidal distress. Co‑located within the Lyell McEwin Hospital precinct alongside Sonder’s Medicare Mental Health Centre, the CSC is designed for seamless integration across hospital, urgent and community services. Guided by a co‑designed Peer First, Peer Last Philosophy of Care, and grounded in zero suicide principles, trauma‑informed practice and cultural safety, this new service represents a once‑in‑a‑career opportunity to help shape culture, practice, and care at the very beginning.

**What benefits can we offer?**

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

- Salary (excluding super) paid above award and reviewed annually
- Flexible working arrangements
- Professional development allowance provided yearly
- Generous salary packaging options
- increase your take home pay by 6-12%
- 17.5% Leave Loading
- Modern and welcoming office spaces
- Christmas Closure Bonus Leave (above annual leave entitlements)
- Training opportunities
- Meal & entertainment allowances
- Paid parental leave, and much more!

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

**Hours**:Part-Time and Full-Time roles 0.5FTE-1.0FTE | Multiple Positions

**Contract**:Ongoing

**Location**:Elizabeth Vale (Lyell McEwin Hospital precinct)

**About the Role**: The Support Services Officer provides frontline administrative and operational support to the Crisis Stabilisation Centre (CSC), including reception duties, guest intake coordination, appointment scheduling, documentation management, and supporting the day-to-day functioning of the CSC environment.

The Support Services Officer is the first point of contact for guests and visitors to the CSC. They play a critical role in creating a welcoming, calm, and trauma-informed front-of-house experience, and in ensuring the smooth operational flow of the service.

This role requires a high level of professionalism, discretion, and sensitivity when interacting with guests who may be experiencing mental health distress.

**Experience Requirements**:

- Demonstrated experience working in a fast-paced, client-facing administrative or front-of-house role.
- Experience in the delivery of high-level, professional customer or guest service.
- Experience in health, community services, or mental health related environment is highly desirable.
- Experience dealing with members of the public, particularly those from vulnerable or high-needs backgrounds, in a sensitive and professional manner.
- Experience using Electronic Medical Record systems or similar clinical data systems is desirable.

**Qualification and Other Requirements**:

- Certificate level qualification in Business Administration or a similar field is desirable but not essential.
- Relevant experience in an administrative or front-of-house role will be considered in lieu of formal qualifications.
- Current or willing to obtain a Working with Children's Check (WWCC)
- Current or willing to obtain a National Police Check (NPC)

**How to apply**: Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website.

**Please note**: This is a rolling recruitment process for a new service. Applications will be reviewed as they are received, and interviews will be conducted throughout the advertising period. The service is expected to go live on 1 July 2026, with successful applicants commencing soon. Apply on Kit Job: kitjobau.com/job/3racbd