10627 Supervisor Customer Service (Emerald)

Work Type: Permanent Fulltime Location: Emerald Directorate: Corporate Services Remuneration: Stream A, Level 3
- 4: $96,765.51
- $110,927.30 per annum inclusive of superannuation & locality allowance (5% increase from July 2026) Are you passionate about leading and mentoring a team dedicated to providing exceptional customer service? An exciting prospect has become available for a supervisor to join the customer service team in Emerald. In this role you will supervise the day‑to‑day operations, delegate and monitor workloads, be an escalation point for complex customer enquiries and ensure the consistent delivery of exceptional customer service from the well‑established team. To be considered for this position you will need:
- Demonstrated experience leading and developing a high‑performing team with a customer service focus
- Well‑developed time management, task prioritisation and organisation skills with the ability to meet stringent and competing timelines
- Demonstrated ability to manage up, identify potential issues, problem solve and remain outcome focused
- Well‑developed computer skills and demonstrated experience with corporate software and Microsoft applications
- Exceptional verbal and written communication skills
- Hold a Minimum of a Queensland C Class Provisional Drivers Licence Benefits:
- A generous superannuation scheme
- 5 weeks annual leave with 17.5% leave loading
- 9 day fortnight
- Annual uniform allocation
- Payroll deductions and salary sacrifice options
- Wages paid fortnightly
- Employee Assistance Program Applications close: 8am, Wednesday 13 May 2026 We are a progressive region, committed to creating opportunities for all. We welcome forward‑thinking individuals who are focused on continuous improvement, a sustainable future, and understand the valuable role we play in investing in our regional community. As an equal opportunity employer, we welcome applications from diverse backgrounds. Please download and review the position description. To be considered for this position, please include the following documents:
- A cover letter outlining your motivation for applying for this position
- Your resume detailing your career history relevant for this position Eligibility & Pre‑employment Checks: To be appointed to a permanent position, you must be an Australian citizen, have permanent residency status, or hold a visa permitting you to work in Australia permanently. If you have a visa permitting you to work temporarily in Australia, you may be appointed to a temporary position provided the work complies with the conditions of your visa. The pre‑employment checks relevant to this position include:
- Right to Work in Australia
- Medical Assessment
- Reference and qualification checks For a confidential discussion, please contact a member of the Recruitment Team on during business hours or register your application by submitting your cover letter and resume. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r13te