Customer Support Representative (Essendon)

At BlueFit, we are a solutions-minded team that puts the customer experience first. We work hard, have fun, support each other, and focus heavily on developing our people. We pride ourselves on creating an inclusive workplace where everyone feels welcome. The Role: We are looking for a Customer Support Representative for our Essendon contact centre. This role supports our national network of leisure facilities, health clubs, and swim schools. Because our facilities keep active hours, shifts may include early mornings, evenings, and weekends. Your Main Priorities:
- Handle general customer inquiries via phone and email with a friendly, helpful manner.
- Manage membership leads and program inquiries.
- Process swim school enrolments, schedule class moves and resolve outstanding accounts.
- Take care of data entry and ad-hoc administrative tasks. What We Are Looking For:
- Service Skills: Excellent phone manner, clear written communication, and top-tier customer service.
- The Right Attitude: A positive, can-do approach with a knack for multitasking and learning new systems quickly.
- Problem Solvers: The ability to pinpoint customer needs and deliver fast, accurate solutions that hit our team KPIs.
- Compliance: A valid Working with Children Check (WWCC) and First Aid Certification (or willingness to get it post-hire). Desirable (But not essential):
- Experience in a contact centre or rapid-paced front-facing customer service environment.
- A background in the fitness, leisure, or swim school industry.
- Familiarity with Freshdesk, Links, or iClass Pro software. The Perks:
- Free Facility Membership plus discounted programs for your family.
- Free training opportunities through our associated RTO.
- Free parking on-site.
- Work close to home in a role that genuinely inspires community activity. Our Commitment to Child Safety All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people are supported across all of our facilities and services. As such, as part of our recruitment process, all of our candidates will be appropriately screened. This will include a Working with Children Check, reference checks, and may include a police check. Join the Team! If this sounds like a role that will excite and challenge you, please submit your application. We encourage people of all genders, ages, abilities, and sexual orientations to apply. Apply on Kit Job: kitjobau.com/job/3s53fo