Sales Associate (Maribyrnong)

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. Are you ready to take the next step in your retail career and be part of something bigger? We're looking for a passionate, customer-focused Sales Associate with great energy and a love for helping others to create best-in-class experiences in our stores. About the Role Sales & Hospitality
- Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
- Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
- Utilize Lead Lists to stay engaged with customers and drive sales.
- Participate in daily huddles and debriefs to stay aligned with the team.
- Make customer-focused decisions and do the right thing to create positive experiences.
- Respond to phone calls and store emails with professionalism and helpfulness.
- Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI. Product Knowledge
- Learn about Trek bikes, components, apparel, and technology.
- Maintain Trek University Guide Status by completing required learning modules and continuing education. Store Operations
- Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.
- Execute responsibilities as directed by the Store Manager.
- Wear the Trek uniform and present yourself to Trek’s professional standard. When Not with Customers
- Complete the Daily Task List.
- Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
- Perform weekly Cycle Counts for inventory accuracy.
- Assemble or pre-assemble current bikes and assist in preparing customer bikes for service.
- Keep the showroom and back‑of‑house clean, organized, and efficient. Benefits
- Competitive Pay and Bonus Opportunities
- Supportive, Team‑Driven Culture
- Ongoing Training and Career Development
- Wellness and Mental Health Focus
- Exclusive Staff Discounts
- Community Involvement
- Fun, Energetic Work Environment What We’re Looking For
- A positive, can‑do attitude
- Excellent communication and teamwork skills
- A desire to grow through feedback and learning
- Problem‑solving skills and customer‑first thinking
- Attention to detail and reliability
- Basic computer proficiency Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace. Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru8t7