Venue Manager (Narooma)

We are looking for an exceptional Venue Operations Manager to lead one of Australia's most unique regional hospitality businesses. Candidates must demonstrate a minimum of 3-5 years of management experience to be considered for this venue manager role. Applicants must be Australian permanent residents or citizens to be eligible for this position. Bodalla Dairy Shed is a destination experience combining a milkbar, ice creamery, café, cheesery, produce store as well as a donut shop, chocolate shop, farm animals and accommodation
- attracting more than 160,000 visitors each year. Within the same venue, we produce fresh artisan cheese, yoghurt, ice cream and chocolate. Working closely with the owners, you will take responsibility for the day-to-day operation of the hospitality arm, actively leading a team from the front and supporting day-to-day service
- setting the tone for a smooth, efficient, and positive operation. This is a role for someone who treats a business as if it were their own. You will have the autonomy to lead the venue, develop your team, improve systems and drive commercial performance while preserving the warmth, authenticity and sense of place that makes Bodalla Dairy so loved by locals and visitors alike. ⭐ Key Responsibilities
- Lead daily venue operations across the café, milkbar, retail and visitor experience areas.
- Recruit, train, mentor and inspire a high-performing hospitality team.
- Manage rosters, labour costs, purchasing and inventory.
- Maintain exceptional customer service and presentation standards.
- Work closely with the production team to showcase our cheese, ice cream and chocolate.
- Monitor and improve financial performance including labour, margins and profitability.
- Identify opportunities to improve efficiency, guest satisfaction and revenue.
- Take ownership of venue systems, reporting and operational procedures.
- Lead from the front during service and support the team wherever required.
- Create a culture of accountability, positivity and continuous improvement.
- Support the growth of the village with innovation by furthering new business ideas. ⭐ What You'll Bring
- Proven experience managing a busy hospitality venue.
- Strong leadership skills and the ability to build team culture.
- Commercial understanding of labour, purchasing and profitability.
- A hands-on approach and willingness to work alongside the team.
- Excellent communication and organisational skills.
- A genuine love of hospitality, food and customer experience.
- The ability to stay calm under pressure and solve problems quickly.
- A desire to build something meaningful for the long term. ⭐ Perks & Perks
- Competitive salary and performance incentives.
- $110,000–$120,000 + super + performance bonus
- Direct access to owners who are actively invested in the business.
- Autonomy to make decisions and genuinely influence the future of the venue.
- Work in one of Australia's most beautiful regional locations.
- Chance to help shape a growing hospitality, dairy and tourism business.
- Staff discounts across our products and venues.
- Long-term career development opportunities.
- If you're looking for another hospitality management job, this probably isn't it.
- Family-friendly hours.
- 15 minute drive from Narooma In your cover letter, please tell us about your experience travelling or living, and working in regional, coastal or rural communities, and what appeals to you about building a life and career in this part of Australia. Applicants should be able to provide at least two professional referees who can be contacted by phone. Shortlisted candidates will be invited to attend either a face-to-face or Zoom interview. Final candidates will then be invited to participate in a paid one-day trial, allowing both parties to ensure the role is the right fit. If you're looking for a chance to run a beloved regional destination, build an exceptional team, and help shape the future of an iconic South Coast business, we'd love to hear from you.
- Run the business like it's your own
- Genuine autonomy, direct access to owners, ability to influence decisions and shape the future of the venue.
- A lifestyle most hospitality managers only dream about
- South Coast location, daytime-focused operation, strong community, beaches, mountain biking and a better quality of life.
- One of the most unique venues in Australia
- Café, dairy, cheese factory, chocolate shop, ice creamery, farm animals and tourism destination all in one business. No two days are the same. A current Food Safety Supervisor certification and barista skills are required due to the diverse food production and service operations across the venue. Apply on Kit Job: kitjobau.com/job/3roy7s