Retail Store Manager (Coburg North)

February 3, 2026

**Full-Time | Melbourne**: The Retail Store Manager is responsible for leading the day-to-day operations of the Linden Cook retail store, delivering an exceptional, highly personalised customer experience while managing, training, and supporting a close-knit team. This role blends people leadership, sales excellence, operational oversight, and brand storytelling, ensuring every in-store interaction reflects Linden Cook’s values and design ethos.

**Key Responsibilities**: **Team Leadership & Training**:

- Lead, manage, and support a team of Retail Sales Assistants
- Deliver ongoing training across customer experience, sales approach, and product knowledge
- Train team members to confidently conduct all in-store experiences, including Impression and 1:1
- Custom Engraving experience
- Birthstone experience
- Foster a positive, collaborative, and high-performing team culture

**Customer Experience & Sales**:

- Deliver a genuine, authentic, and highly personalised 1:1 customer experience
- Act as the primary point of contact for complex customer enquiries, order clarifications, and follow-ups
- Manage all retail orders, including processing, tracking, and customer communication
- Handle customer complaints and escalations with empathy, professionalism, and effective problem-solving

**Operations & Store Management**:

- Oversee daily store operations, including opening and closing procedures
- Ensure the safety and security of staff, jewellery, and other high-value items
- Act as the first point of contact for any in-store security issues
- Maintain accurate and up-to-date in-store pricing and communications
- Manage visual merchandising to align with current marketing campaigns and social media initiatives

**Events, Projects & Brand Presence**:

- Project manage and lead the execution of all in-store events
- Coordinate event planning, setup, team briefing, and on-the-day execution
- Ensure events reflect the Linden Cook brand and deliver memorable customer experiences
- Confidently represent the brand in-store and on camera for social media content, including participation in behind-the-scenes, product, and event-related content as required
- 2-3 years’ experience in retail management, preferably in luxury, jewellery, or experience-led retail
- Naturally empathetic, with the ability to confidently manage sensitive and emotional customer situations
- Robust multitasking skills with the ability to prioritise in a fast-paced environmentCalm under pressure with quick, solution-focused problem-solving abilities
- Passionate about delivering meaningful, personalised customer experiences
- Comfortable managing multiple responsibilities simultaneously
- Confident and comfortable being on camera for social media content
- Available to work five days per week, including Saturdays Apply on Kit Job: kitjobau.com/job/3qm8hy