IT End User Experience Analyst (Fawkner)

**What does an IT Operations End User Experience Support Analyst do?**: Sealed Air is looking for a skilled IT Operations End User Experience Support Analyst to join our IT Operations team. You will be delivering comprehensive IT support at critical regional sites and ensuring end-users receive prompt, professional assistance with their IT issues. The role is primarily focused on supporting local sites but also involves resolving tickets across the region, especially in areas without dedicated IT staff. The Analyst may travel to regional sites as needed to assist with project rollouts, infrastructure refreshes, and other IT initiatives.

**Why do we need you?**:

- Provide IT Support (Level 1, 2, 3): Troubleshoot and resolve hardware, software, and end-user issues for local sites and regional locations, ensuring high-quality, professional service.
- Incident Management: Take ownership of incidents from start to finish, ensuring accurate updates and documentation within the IT Service Management (ITSM) tool.
- Equipment Ownership: Act as the primary point of contact for IT equipment at responsible sites, assisting with management, maintenance, and updates of all hardware and software.
- EUE Improvement: Proactively contribute to enhancing the end-user experience (EUE) through improved support strategies, ensuring timely and effective resolution of technical problems.
- Infrastructure Projects: Participate in IT projects, including infrastructure refreshes, software rollouts, and upgrades, while assisting with planning and execution.
- Documentation and Training: Create and maintain IT support documentation and training materials for internal IT use and end-user reference.
- Travel Support: Travel within the region to support other sites, rollouts, and projects when needed, providing on-site technical expertise.

**What are we looking for in you?**: Required Qualifications:

- ITSM Knowledge: Experience working with IT Service Management (ITSM) tools for tracking incidents, service requests, and change management.
- Problem Solving: Strong analytical and troubleshooting skills, with the ability to diagnose complex technical issues and implement effective solutions.
- Communication: Excellent verbal and written communication skills, with the ability to create clear support documentation and provide end-user training.
- Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and take ownership of IT responsibilities at multiple sites.
- Customer Service: Strong commitment to delivering exceptional end-user support, with a focus on building positive relationships with site staff and regional teams.
- Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Preferred Qualifications:

- Experience supporting both local and remote users across multiple sites.
- Knowledge of infrastructure upgrades, rollouts, and IT equipment lifecycle management.
- Familiarity with asset management and proactive IT support methodologies.

**What are our core values?**:

- Integrity
- Determined
- Innovative
- Collaborative

**Why work at Sealed Air?**:

- We have a very diverse and inclusive culture.
- We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
- You will work with talented and creative professionals working in a team-oriented environment that celebrates insatiable curiosity and diverse ideas.

If you are looking for a new challenge in a company deemed as an essential service, then we want to hear from you!

Closing Date:

- Please Note:
- You must have _Philippines _work-rights to be considered for this job. A detailed job description is available._
- **No contacts from recruitment agencies please.**

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.

Requisition id: 52322

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordanc Apply on Kit Job: kitjobau.com/job/3rafta