Customer Service Representative Athol Park

Discover Opal.

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability!

Discover the Prospect.

Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting prospect for a Customer Service Representative to join the team at our site in Athol Park (South Australia).

The key focus of this role will be to:

Providing ongoing support to both internal and external stakeholders

Management of cases within CRM system to achieve recommended close out times and effective resolution for customers

Providing prompt communication to customers with regards to order status when required

Ensuring customer queries are handled efficiently and to the customer's satisfaction

Developing strong ongoing relationships with customers

Discover your sustainable future

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

Previous experience in a quick-paced customer service and admin environment

Experience in using CRM systems is required (SAP or Microsoft Dynamics experience would be highly regarded)

Experience working in a manufacturing/ warehousing/ FMCG environment would be highly regarded

Advanced level of attention to detail, accuracy, and quality

Prioritization and problem-solving skills

The ability to remain calm under pressure

Confidence in building relationships over the phone to resolve issues Apply on Kit Job: kitjobau.com/job/3q4xql