Customer Support Specialist Fortitude Valley

As a support specialist, you'll gain unique insights into the Tanda customer journey and how our software is used across various industries. Previous team members have moved into leadership, technical, and other customer-facing roles. Robust analytical and problem-solving skills are essential.

Core Responsibilities:

Help customers utilise the full suite of Tanda features

Collaborate with support and product engineers to escalate technical requests

Identify customer trends and inform product and sales teams

Work with the Head of Customer Success to improve the way we support our users

Please note this is on-site role

About You:

Experience in a customer-facing role such as help desk or front-line customer service

Strong communication skills with the ability to explain technical issues in easy terms

Excellent problem-solving skills

Demonstrated passion for learning new technologies

Interest in people

Most importantly, you’re someone who genuinely wants to empower others to be successful:

You help others improve

You celebrate those who take action

You talk to customers

You measure outcomes, not effort

You are candid

You value people over process

You take responsibility and ownership for your actions and the success of Tanda

You communicate directly with the source whenever possible

The Company

Tanda is a fast-growing tech company aiming to build Australia’s leading all-in-one workforce management platform. Our vision is to eliminate employment friction for shift and hourly workers, reducing the world’s unemployment rate. Our activities focus on engineering, marketing, sales, research, and support. We provide software for rostering, time & attendance, staffing optimisation, employee engagement, payroll, and labour compliance.

Further Advantages

Real projects: We hire based on actual demand, not arbitrary funding or hiring rounds

Mentoring & Training: Access to a diverse pool of mentors and colleagues

Experience: Direct customer interaction and responsibility

Culture: You will be part of a team that is passionate about what they do and don’t suffer boredom easily Apply on Kit Job: kitjobau.com/job/3pxv7z