Administration Officer - full time (Newstead)

About Us Think Health Specialists is a warm and professional mental health clinic located in Newstead. We provide administrative support to Psychiatrists and Allied Health Clinicians, creating a calm and organised space for both clients and clinicians. We're passionate about delivering high-quality, compassionate care — and our administration team plays a central role in making that happen. About the Role We're looking for a friendly and capable Administration Officer to join our team on a Full time basis (38 hours a week). This is an in-person role based at our Newstead clinic. You'll be the first point of contact for our patients, helping to manage the day-to-day running of the clinic and supporting our clinicians in delivering exceptional care. The clinic operates between 8:00am and 6:00pm, so availability within these hours is required. Key Responsibilities
- Greet and liaise with patients in a professional and compassionate manner
- Manage clinician calendars, appointments, cancellations, and waitlists
- Answer phone calls, respond to emails, and manage general enquiries
- Coordinate new patient intake, referral documentation, and medical records
- Communicate with external clinics, including GPs, psychologists, and other referrers
- Process payments, issue invoices, manage Medicare billing, and arrange refunds where necessary
- Maintain accurate and confidential patient records in accordance with privacy legislation
- Monitor and order office and clinical supplies as needed
- Support onboarding and orientation for new clinicians and staff
- Open and close the clinic, ensuring the environment is clean, tidy, and welcoming
- Perform general administrative tasks to support smooth clinic operations About You
- Previous experience in a healthcare, mental health, or medical reception setting is desirable
- Familiarity with medical clinic software (preferably Xestro or similar)
- Comfortable using online and cloud-based systems
- Confident using Outlook and Onedrive, or quick to learn new tools
- Excellent verbal and written communication skills, both in person and on the phone
- Strong organisational and time management abilities
- High level of discretion and professionalism in handling sensitive health information
- Current First Aid training (preferred)
- A calm, proactive, and patient-focused attitude
- Valid Australian work rights are required for this position What We Offer
- A supportive, friendly team environment
- Opportunities to contribute to meaningful work in the mental health space
- Convenient Newstead location with public transport nearby
- Remuneration in line with the Health Professionals and Support Services Award
- Training and support provided, including orientation to clinic systems and procedures Apply on Kit Job: kitjobau.com/job/3rdky7