Senior Case Manager (Newstead)

Overview Senior Case Manager Solar & Battery Work with Australia's highest-rated & most awarded solar company. At RESINC Solar, we don't just install systems – we deliver unmatched customer experience backed by industry-leading quality, systems, and support. We're looking for a Senior Case Manager to join our Customer Care Team. Working closely with a proactive customer service manager to lead complex post‑install case management, support the team, and elevate overall performance. This is a key role for someone who thrives in a technical, quick‑paced environment, enjoys problem‑solving, and can confidently act as the escalation point across customers, suppliers, and internal teams. Responsibilities As a Senior Case Manager, you will take ownership of complex cases while also mentoring and supporting the wider team.
- Managing your own caseload of post‑install customer cases
- Leading weekly team case review meetings
- Mentoring and developing Case Managers to lift technical knowledge and overall team capability
- Coaching Case Managers on portal data, reporting, and fault indicators
- Acting as the technical escalation point for internal teams and P&R;
- Liaising with suppliers and manufacturers on warranties and faults
- Identifying recurring issues and feeding insights back to design, install, and operations teams Qualifications
- Strong working knowledge of residential solar & battery systems
- Ability to read and interpret monitoring portals and performance data
- Experience in customer case management or technical support
- High attention to detail with strong CRM discipline
- Calm, process‑driven approach under pressure
- Installation, maintenance and repair experience Company Overview
- Join an award‑winning, high‑growth company
- Work within a structured ISO9001 setting
- Be part of a team that values quality, systems, and continuous improvement
- Clear pathway for technical development and leadership growth
- Supportive, fast‑paced team culture Benefits
- Location: Head Office (with flexibility considered)
- Hours: Monday to Friday, 9:00am – 5:00pm
- Salary: $75,000 – $85,000 + Super
- Start: ASAP #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rsvoz