Client Services Representative Aec Frankston & Mt Waverley …, City of Frankston

Client Services Representative | AEC Frankston & Mount Waverley

We are seeking an enthusiastic and friendly Client Services Representative to join a rapid‑paced setting and be a welcoming face to our clients and their pets!

Part time role
- 30 hours a week

Working across the two locations in Frankston and Mount Waverley

Minimum 2 years Reception/Client Services experience essential

Experience within the veterinary or health industry highly regarded

The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.

As a part of the Client Services team, your duties will include:

Handling a high volume of inbound calls and email enquiries

Managing all client inquiries and concerns with professionalism and empathy

Welcoming clients and their pets to the hospital

Booking and managing appointments

Invoicing and taking payments – including cash and EFTPOS

Processing payments on Vetpay, Zippay and Afterpay

Coordinating with other hospital departments to ensure seamless client experiences

Data entry and requesting documents from referring vets and clients

Liaising with referring vets

Ad‑hoc administrative duties

About You

Proven experience in a client services role, preferably in a healthcare or veterinary setting

Excellent communication and interpersonal skills

Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude

Attention to detail

Solid conflict resolution skills

A calm and empathetic approach to your work

A passion for delivering outstanding client service

What We Want To Offer You

A crucial role within a leading veterinary hospital focusing on client service excellence

A workplace that is focused on employee wellbeing and professional satisfaction

Employee benefits including discounts on veterinary services, discounts at retail stores and more!

The chance to make a meaningful impact on client satisfaction and team engagement

Apply Now!

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