IT Service Desk Analyst (Frankston)

Job Description

**Posting Start Date**:03/10/2024**Req ID**:1859**Job Title**:IT Service Desk Analyst**Employment Status**:Fixed Term Full Time**Job Location**:Frankston- **Ideal opportunity to develop your career**:

- **Mornington Peninsula Location**:

- **Salary Packaging Benefits**:

- **Fixed Term Position
- Classification range: HS2**

**Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others. In representing Peninsula Health, we expect all employees and volunteers to reflect our values**:Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.** We are One Peninsula Health.

**What You Will Be Doing** This position is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk.

Position Description

**What You Need** We anticipate you will have:

- Extensive knowledge and experience with Windows Operating Systems
- Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)
- Experience working in an ITIL based service delivery environment
- Excellent communication and presentation skills

**What Next** If you experience any issues signing in or registering, please feel welcome to contact us
- the People, Experience Team on (03) 9784 2700.

**Additional Requirements**
- Please refer to salary circular for HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN PUBLIC SECTOR) (SINGLE INTEREST EMPLOYERS) ENTERPRISE AGREEMENT 2021-2025 for salary range. Sub-grading will be based on years of experience.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

**Join Peninsula Health and help us to deliver protected, personal, effective & connected care to every person, every time. Apply on Kit Job: kitjobau.com/job/3qh4up