Customer Experience Officer (Frankston)

Introduction:

We are currently seeking passionate, motivated, and energetic Customer Experience superstars to join our PARC family in a casual capacity. Someone who thrives on creating memorable moments for every person who walks through our doors. Your bubbly personality and willingness to learn will be your best assets in a varying and dynamic role as no two days are truly ever the same!

About Us

Peninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leading organisation focused on reimagining community health and wellbeing experiences, currently through the management of Peninsula Aquatic Recreation Centre (PARC) and The Pines Forest Aquatic Centre (Pines) and Frankston Skate Park.

Peninsula Leisure has achieved significant milestones, maximising community activation, winning individual and facility awards, widely being recognised as delivering customer excellence through a robust values driven approach to leadership, and profits generating reinvestment in the facilities.

Peninsula Leisure employees receive excellent benefits including complimentary PARC/PINES membership (gym, group exercise and aquatic access), flexible working options and professional development opportunities

Description:

A day in the life of our Customer Experience super stars includes:


- Meeting and greeting members and guests
- creating positive first impressions
- Answering phone calls with professionalism and warmth
- Responding to emails in a timely and helpful manner
- Processing transactions through our point-of-sale system
- Supporting membership sales by understanding our member needs
- Ensuring all processes and procedures are followed to ensure smooth operations
- Handling cash accurately and responsibly
- Maintaining a clean and safe environment for all our members
- Completing administrative tasks as required to support the team Every shift is an opportunity to create meaningful moments for our community. In this role, you’ll be the friendly face and confident voice that helps our members feel welcome, supported, and valued.

Key Selection Criteria:

We’re looking for team members who bring enthusiasm, reliability, and a genuine passion for exceptional service. To be successful in this role, you will have:


- Availability across evenings, weekends, and public holidays
- Capacity to work a minimum of 3 shifts per week.
- Strong customer service experience and a people-first mindset
- The ability to work both independently and collaboratively within a team
- Well-developed written and verbal communication skills
- Competent computer literacy and confidence learning new systems Minimum Qualifications:


- Current Working with Children Check (employee)
- Current HLTAID009 CPR qualification Successful applicants must hold the required qualifications and will be subject to a satisfactory criminal records history check.

APPLY NOW! Please ensure your current resume is attached, along with a cover letter addressing the Key Selection Criteria outlined above and your current availability.

Peninsula Leisure is an Equal Opportunity and Child Safe Employer that is committed to inclusion and diversity. We proudly promote a workplace that welcomes and includes the unique contributions of all people.

Applications close Saturday 20 June 2026 Apply on Kit Job: kitjobau.com/job/3qkfh3