Telstra Retail: Customer Service & Sales Consultant …, Frankston

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by delivering an exceptional in‑store customer journey and, through a collaborative approach, empowering customers to identify the products and services that transform their telecommunications experience. Responsibilities
- Deliver an exceptional customer experience by helping customers find the right products and services to suit their needs.
- Act as the go‑to tech expert, staying up to date with the latest gadgets and services to offer informed guidance and solutions.
- Use consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected.
- Collaborate closely with the team to create a welcoming environment where everyone is supported to achieve store goals. Requirements
- Great communication skills: natural at connecting with people and improving their day.
- Solution‑oriented approach: able to think on your feet and tailor solutions for each customer.
- Sales drive: motivated to achieve and exceed sales targets and KPIs.
- Passion for learning: eager to grow and develop current skills in a dynamic setting.
- Resilience and positivity: maintain a can‑do attitude, even when things get busy.
- Customer‑facing experience: prior experience is a plus but not required – enthusiasm and a willingness to learn are essential. Benefits
- Hourly rate of $30.33 (Junior rates apply for those under 20 years of age).
- Penalty rates: 25% for weekday hours after 6PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
- 12% superannuation, plus 10% variable remuneration (subject to plan rules).
- First two months guaranteed while you learn on board.
- Generous discounts: 30% off Telstra services and exclusive offers with over 240 partner brands.
- Paid leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the possibility to purchase up to four weeks of additional leave.
- Training and career growth: access to over 17,000 learning programs via LinkedIn Learning and the Future Ready program.
- Flexible working hours and a supportive approach to parental leave.
- Recognition and rewards: monthly performance rewards and a range of recognition programs.
- Inclusive culture: a diverse team where unique perspectives are valued and respected. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rt0sv