Guest Service Agent - Esplanade Hotel Fremantle

Rydges Fremantle Esplanade, Marine Terrace and Essex Street, Fremantle, Western Australia, Australia Key Responsibilities
- Welcome guests warmly and ensure smooth check‑in/check‑out
- Respond promptly to guest needs and special requests
- Coordinate with housekeeping and maintenance for room readiness
- Manage reservations and daily guest transactions accurately
- Provide information about hotel services and local attractions
- Maintain a clean, safe, and professional front desk setting
- Participate in training and team meetings What You’ll Bring
- Strong customer service and communication skills
- Familiarity with hotel systems and procedures
- Ability to collaborate across departments
- Detail‑oriented and accurate in transactions
- Adaptable and open to continuous learning
- Knowledge of WH&S; and operational policies How You Work
- Daymaker ethos — no one’s too big for the small things.
- Inclusive leader — values diverse perspectives; builds belonging. Perks from Day One
- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar
- Seasonal perks at Thredbo
- Rapid career growth across our hotel & entertainment network
- Paid parental leave; community & volunteering opportunities Police Check Acknowledgement Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process. We welcome applicants from all backgrounds and review applications as they come in. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rr6x2