Customer Service Officer Hume

Join Our Team as a Customer Service Officer!

Do you thrive in a fast-paced, behind-the-scenes environment where accuracy and great service matter? This role is perfect for someone who's detail-oriented, customer-focused, and enjoys working mostly from the office.

Work behind the scenes in a collaborative and professional office workplace.:

Grow your skills at a market leader within a supportive team.

About the Role

In this Role You Will:

Prepare and process customer orders accurately and efficiently

Deliver quality service to both internal and external customers

Maintain a safe and professional working environment, reporting any safety concerns promptly

Coordinate with internal teams including Sales Admin, Despatch, and Inventory

Monitor and follow up on customer complaints, ensuring timely resolution

Raise purchase orders and arrange required services for the centre

Perform general administrative tasks including CRM and SAP-related duties

What You Bring to the Role:

Strong attention to detail and accuracy in data entry

Experience using SAP (order entry, stock monitoring, notifications)

Excellent communication skills-both written and verbal

A proactive and flexible attitude, with the ability to work independently and in a team

Strong time management and the ability to follow processes and policies

A customer-first mindset with a qualified and courteous approach

What We Offer:

A stable, supportive team setting

Opportunities to build your knowledge of SAP and customer service systems

Versatile work hours (within reason) to support work-life balance

Ongoing training and development opportunities

A safety-first culture where your wellbeing matters

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

Attractive salary and benefits, including access to exclusive discounts and offers.

Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.

Care and wellbeing offer includes up to 16 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.

Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

How to Apply: Apply on Kit Job: kitjobau.com/job/3r4rxa