Medical Receptionist / Administrator (Deakin)

Do you have a genuine passion for quality mental health services and an interest in supporting those engaged with health services in the ACT? Think Mental Health (TMH) are seeking a Receptionist / Administrator (Health Professionals and Support Services Award 2010) to join our team at the Think Clinic. This role supports the efficient operation of the Clinic by managing all administrative matters relating to the smooth operations of a busy private mental health practice. This includes but is not limited to inquiries, referrals, appointment scheduling, payments, Medicare and other third-party claims. Handling administrative tasks with accuracy and attention to detail is very important. We are seeking a motivated and dedicated team member with excellent communication skills and ideally prior experience in administration. The ideal candidate will demonstrate an ethical and professional approach, including a strong commitment to maintaining consumer confidentiality. Proficiency in various software applications, exceptional organisational and multitasking abilities are essential. TMH respects, values and encourages workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQA+ are encouraged to apply. We believe that diversity in our people enriches our organisation as well as the communities we serve. ELIGIBILITY / OTHER REQUIREMENTS: The preferred applicant for this role will need to have entitlement to work in Australia. This position is part-time (3 days or 0.6 FTE) starting in July 2026. Please see position description and essential criteria for further details. A merit pool will be created for future opportunities at the Think Clinic in the next 12 months. Applications close 13 June 2026. HOW TO APPLY: Applications should include a copy of your current resume and a one-page cover letter outlining why you would be a great fit for this position, taking into consideration the required skills, knowledge and experience outlined in the position description. Please forward your complete application to Bethany, Practice Manager via . Please note candidates will not be contacted for interviews prior to 9 June 2026. For more information on the organisation, please visit thinkmh.com.au. POSITION DESCRIPTION:
- Answer calls and inquiries from clients, GPs, Psychiatrists, and other health professionals.
- Act as the first point of contact, providing a professional and welcoming experience for clients.
- Take new referrals and book appointments over the phone.
- Manage the diaries of Psychologists, Psychiatrists, and GPs, ensuring efficient scheduling.
- Fill cancellations with clients from the waitlist and accommodate ad-hoc requests from clinical staff.
- Process client payments, issue receipts, and handle Medicare claims.
- Maintain accurate financial records for client transactions.
- Perform booking, diary management, and client-related tasks using Halaxy software.
- Update and maintain client information in the system.
- Prepare accounts and financial reports for the bookkeeper using Halaxy.
- Assist in billing tasks and ensure accurate reporting.
- Provide general administrative assistance to clinical staff.
- Ensure the smooth operation of day-to-day clinic activities. ESSENTIAL CRITERIA:
- Previous reception/administration experience would be appreciated but not essential.
- Excellent communication skills both on the phone and face-to-face and an ability to deal with people facing a variety of personal difficulties.
- An ethical and skilled approach to the workplace including a focus on the confidentiality of Think’s clients.
- Ideally, previous experience with Halaxy software, at a minimum demonstrated ability to use software/computers.
- Excellent organisation and multi-tasking skills
- High attention to detail and ability to follow policies and procedures
- Able to work both independently, with other Receptionists and be part of a team-oriented environment Standard hours are 8:30am-5:00pm but may be negotiated. Flexibility to work varied hours when required is an advantage. Apply on Kit Job: kitjobau.com/job/3r2rcv