Client Services Manager: Intake, Onboarding and Plan …, Geelong

Location: Geelong Brand: Disability & Ageing Date Posted: 17 Apr 2026 Location: Offering flexibility to be based at any of our national hubs
- Perth WA, Hobart TAS, Geelong VIC Salary: $143,748
- $155,400+ super + salary packaging Employment status: Full Time Permanent – Hybrid Job number: 3136 Hey you! GenU is looking for a dynamic and experienced National Client Services Manager to lead teams across the country, driving high-quality client intake, seamless onboarding, and effective plan management. At GenU, we’re a profit-for-purpose organisation, reinvesting our success back into programmes to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives. We're open to flexible schedule – because great people thrive in many ways. What you’ll do
- Implement the customer service strategy to deliver exceptional client experiences while driving operational efficiency;
- Lead and support teams in managing the full client lifecycle, including intake, onboarding, plan management, and offboarding;
- Oversee national vacancy management to optimise capacity and service utilisation across GenU offerings;
- Establish and maintain processes to ensure supports are aligned with client goals and are both appropriate and sustainable;
- Ensure a seamless client experience by delivering efficient, professional, and client-centred support throughout their journey. What you’ll bring
- Strong leadership skills with the ability to lead and inspire others;
- 5 years' experience leading multidisciplinary teams;
- Excellent verbal and written communication with the ability to communicate concisely and effectively;
- Sound planning, time management, organisational and problem‑solving skills with a proven ability to work autonomously;
- NDIS Worker Screening Check and Orientation Module Certificate (or will acquire);
- Previous experience of leading and managing a health‑related service;
- Previous experience of supervising and managing multinational teams. We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings. Benefits
- Flexibility – full time, part time, or job share plus hybrid working;
- Salary packaging – up to $15,900 tax‑free plus meal/entertainment benefits;
- Purchased leave options – the ability to buy additional annual leave to support work‑life balance and flexibility;
- Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi‑Fi;
- University Study Discount – 25% fee reduction for undergraduate and postgraduate courses at Torrens University;
- Wellbeing support – 24/7 access to a holistic employee assistance programme;
- Referral bonus – bring great people with you and be rewarded. We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at or . #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqetz