Customer Service Assistant Stations Normanton Carpentaria Shire

One of Australia’s most unique rail journeys, the Gulflander is an adventure through the heart of the Gulf Country. Originally built to link the remote river port of Normanton with the Croydon goldfields, this tourism icon now offers a rare passage through vast, rugged landscapes few ever experience. Here is a little taste of what the Gulflander is all about.

Advantages that Count

$34.48 per hour + 23% casual loading on basic pay rate +12.75% super + applicable penalties and allowances

Access to 2,000+ exclusive discounts through QRI Lifestyle

Work within a supportive team workplace with on‑the‑job training

Explore nearby destinations like Karumba, famous for world‑class fishing and adventure charters

Purpose that Counts

Provide friendly customer service at the Normanton Train Station

Prepare the Gulflander for each trip, including restocking and loading/unloading the train, help with customer luggage (up to 20 kg)

Keep the station, train, facilities and gardens clean, protected and looking their best

Make platform announcements and operate station machinery and equipment

Assist with bookings, enquiries and phone calls

Report safety concerns to your leader

Perform guard duties when required to work on board the train such as moving the train (shunting), securing doors and connecting hose bags

Roster / Hours

This is a casual position offering approximately 25 hours per week. The role typically works Monday to Friday between 07:00‑15:30; additional weekend and public holiday work may also be required. Occasional overnight work in Croydon may also be required if working on the train, with shifts finishing as late as 19:00.

We are looking to connect with someone who ideally has:

Ability to work independently and as part of a team

Strong communication skills and a customer‑focused mindset

Sound computer skills

A safety‑focused mindset

Ability to occasionally lift up to 20 kg

Current C Class Driver Licence (essential)

Previous cleaning or admin experience (desirable but not essential)

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rcu62