Customer Service Team Leader Paynesville

SkyWater is partnering with a leading building materials and millwork company that distributes their products nationwide. Our client has a strong reputation for customer service and operational excellence.

We are seeking a Customer Service Team Leader to continue the tradition of customer service excellence. This role balances people leadership with hands‑on customer service, ensuring order accuracy, timely communication, and commitment to quality.

This role is onsite in Belgrade, Minnesota.

Responsibilities

Supervise and develop Customer Service Representatives to maintain robust performance and service quality

Support hiring and new hire onboarding and training

Oversee daily team workflow, workload balance, and scheduling

Handle escalated customer concerns, order issues, and delivery challenges

Collaborate with Sales, Production, Shipping, and leadership to resolve issues efficiently

Drive customer satisfaction through responsive, professional service

Identify and implement process improvements to enhance efficiency and team effectiveness

Maintain compliance with service standards, policies, and documentation practices

Serve as the connection point between the customer service team and leadership

Desired Skills and Experience

Minimum 3 years of people leadership experience

Minimum 5 years of customer service experience in a manufacturing environment

Solid problem‑solving, communication, and organizational skills

Ability to manage multiple priorities in a fast‑paced setting

Proficiency with Microsoft Office and order management systems

Job Tag: Posted: April 29,2026 | Salary: $95,000

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