Receptionist (Hillcrest)

**Be Part of Something Bigger at Greenbank Services Club!** Join the passionate team behind Your Greenbank—a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening. Come grow with us in an atmosphere that’s as energetic as you are!

**Greenbank Services Club has an exciting opportunity for motivated, committed and energetic staff to join our team!**

**About the Role **

As a part of the Reception team, you will be responsible for:

- Maintaining and developing relationships with members
- Ensuring compliance with liquor & gaming regulations
- Maximising the patron satisfaction levels by driving service standards
- Answering phone calls and directing them to correct contact or answering enquiries
- Microphone announcements
- Answering all enquiries from members

Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.

A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.

To be successful in this role you would need to possess the following: **Essential skills & competencies**:

- Have an extensive knowledge of club activities
- Knowledge of aspects of compliance with relevant legislation
- Proven ability to deal with a diverse demographic
- Ability to improve communications and form strong customer relations
- Effective time management and organisational skills
- Immaculate personal presentation and service

**Requirements and Qualifications**:

- Responsible Service of Alcohol certificate
- Responsible Service of Gaming certificate
- Experience in conflict resolution and employee engagement
- Working rights in Australia

**If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!**

**APPLY NOW!!**

No recruitment agencies please Apply on Kit Job: kitjobau.com/job/3queqs