Customer Service Officer (Gladstone Central)

The Opportunity BlueScope Distribution is looking for a Customer Service Officer to join the Customer Service team based in Gladstone. BlueScope Distribution is a single‑source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. As a Customer Service Officer, you will ensure exceptional customer service in each interaction. You will be a key contact for sales and service enquiries, taking new orders and quotations, providing product and pricing advice, and managing a variety of day‑to‑day enquiries. You will have access to various health and well‑being initiatives including Employment Assistance Program, Employee Real Deals and ongoing learning, support and training. What Will You Do?
- Interact with customers over the phone and email, managing quotes and queries.
- Follow up on quotations and inquiries, converting these into sales opportunities.
- Collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met, including product specifications, special packaging, and delivery timetable.
- Nurture and grow relationships with customers to uncover new business and sales opportunities.
- Continuously look for new ways of improving the customer experience and consistently improve the total value proposition. More About You
- Experience working in a customer service/sales setting.
- High attention to detail and ability to complete multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Confidence to resolve issues effectively and efficiently.
- A proactive approach to building constructive and effective relationships.
- Basic knowledge of Microsoft Office and a willingness to undergo relevant training. Why BlueScope?
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. Benefits & Culture We offer work‑life flexibility through our B‑flex program. We’re committed to fostering an inclusive setting where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net‑zero goal. Bring your energy and make your mark, as together we drive Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future." Join us, creating strength for the future. Please submit your application. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvd5s