Business Concierge and Development Officer (Glen Waverley)

- Newly established, permanent full time position
- Salary from 6A $99,086 plus Superannuation
- Convenient location, Civic Centre Precinct, Glen Waverley
- Monthly ADO
- Applications close 21 June 2026 City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne. The Local Economy and Place team delivers strategic projects and partnerships that strengthen Monash’s local economy while creating vibrant, connected and inclusive places for the community. The team works with businesses, community groups and stakeholders to support economic resilience, encourage civic participation and deliver place-based outcomes that enhance community life. About the role You will deliver a centralised Business Concierge service that supports businesses to establish, grow and invest in Monash. Acting as a key liaison between business and Council, you will navigate regulatory complexity, coordinate internal expertise and deliver a seamless, customer-focused experience.
- Provide clear, timely advice on permit pathways and regulatory requirements
- Triage and track enquiries and coordinate responses across key regulatory teams
- Translate complex requirements into practical, business-friendly guidance
- Support smooth, high-quality permit application processes
- Report on outcomes and performance, and drive improvements to systems, processes and digital tools
- Support investment attraction and respond to business and investor enquiries
- Develop accessible resources, insights and tools for business decision-making
- Deliver early-stage business support programs
- Foster a collaborative, business-friendly culture across Council Click to view Position Description and scroll to the bottom of the page. About you You are a proactive and customer-focused professional who thrives in complex environments and is passionate about supporting business and delivering positive local economic outcomes. Experience in economic development or business-facing regulatory environments, ideally within local government. This role is suited to both economic development professionals or candidates with experience in one or more of the following areas
- Planning, Building, Environmental Health or Community Laws.
- Strong understanding of regulatory frameworks and how they apply to business establishment and growth
- Ability to translate complex information into clear, practical and accessible advice Proven project management, analytical and reporting skills
- Confidence working across multidisciplinary teams and coordinating stakeholders to deliver outcomes
- A customer-focused mindset with the ability to build trust and strong relationships
- Experience identifying and implementing process or system improvements
- Highly developed communication and facilitation skills, including workshops and business engagement
- Strong organisational skills, with the ability to manage competing priorities and work autonomously If you’re excited about this role but your experience doesn’t perfectly match every criteria, we encourage you to apply—we value diverse perspectives and transferable skills. Advantages City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne. As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:
- Supportive and experienced leaders that care for your development and wellbeing
- Vibrant health and well-being programs
- Employee Assistance Program for you and your family
- Flexible working arrangements
- Training and development opportunities
- Discounted gym memberships at our Active Monash Recreation Centres Apply for this amazing opportunity Please submit your CV with a cover letter outlining your experience and how it relates to the role. Applications close Sunday 21 June 2026 at 11:55pm. If you have any enquiries, please contact Gill Di Pasquale via email Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity. As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email We are also committed to being a Child Safe organisation and have zero tolerance to child abuse. Apply on Kit Job: kitjobau.com/job/3r3xdo