Customer Service Officer Liverpool

Company Description

Pact Group’s Contract Manufacturing Division manufactures across several operational sites and supplies a wide range of homecare and personal-care categories to all the major retailers and global FMCG brand owners.

Job Description About this opportunity

Reporting to the Customer Service Manager, you will be working within a supportive and energetic team, to deliver a quality, end-to-end, positive experience to a broad range of customers.

Based in Eastern Creek, this role will see you liaising with internal stakeholders, as well as customers to provide a full range of support including order entry to delivery, managing queries relating to orders and products, providing PODs and delivery ETAs, as well as setting up new customer accounts.

Cooperative and pro-active in your approach, you will take ownership of the process, to ensure timely service and a positive outcome for both customer and business.

Your key responsibilities will be to:

Process high volume customer orders

Attending to phone calls relating to consumer enquires

Run daily reports and conduct data analysis via SAP and Excel

Experience with forecast entering is ideal

Liaise with customers and dispatch to coordinate and follow up deliveries

Your skills and experience

To be successful in this role, you’ll have:

SAP experience

Intermediate to advanced MS Office 365

Demonstrated high level computer skills

Willingness to be part of a energetic team

High attention to detail

Ability to prioritise and manage time

Demonstrated ability to identify and resolve problems quickly

Extensive customer service experience within a manufacturing (FMCG) or production workplace

Excellent communication and negotiation skills with the ability to work cross-functionally Apply on Kit Job: kitjobau.com/job/3pxgxy