Customer Service & Accounts Administrator (Prestons)

Your new company Be part of a growing FMCG business that's expanding its footprint and building a strong reputation for quality products and excellent customer service. This is a fast-paced yet supportive workplace with a genuinely bubbly and positive team culture, where collaboration, energy, and efficiency are key. You'll be joining a stable environment that values consistency, reliability, and a strong sense of team spirit.

Your new role

As a Customer Service & Accounts Administrator, you'll play a key role in supporting both customers and the finance team, with a strong focus on delivering exceptional service. This position is ideal for someone who enjoys building relationships, handling queries, and taking ownership of a varied role within a stable, long-term environment. Your responsibilities will include:
- Act as the first point of contact for customer and supplier enquiries via phone and email, providing prompt and professional support.
- Assist customers with account-related queries, invoices, and payment enquiries, ensuring a high level of service is maintained.
- Follow up on outstanding payments and liaise with clients to resolve discrepancies.
- Process invoices and receipts and enter financial data accurately into accounting systems.
- Reconcile basic transactions and check payment details for accuracy.
- Maintain and update customer account information in CRM and accounting systems.
- Prepare basic reports, update spreadsheets, and assist with general administrative tasks.
- Liaise with internal teams to coordinate order processing, approvals, and ensure smooth communication between departments.
- Provide ad-hoc support to the finance and operations teams as required. What you'll need to succeed


- Previous experience in a customer service-focused role with exposure to accounts or administration.
- Strong communication skills, with the ability to build rapport and manage client relationships professionally.
- High attention to detail, particularly when handling financial data and processing transactions.
- A proactive and reliable approach, with the ability to take ownership of tasks and see them through to completion.
- Strong organisational skills and the ability to manage a varied workload.
- A positive, team-oriented attitude that contributes to a bubbly and supportive workplace culture.
- Proficiency in Microsoft Office, with exposure to accounting systems such as MYOB or Xero highly regarded.
- Someone seeking a stable, long-term role rather than rapid career progression. What you'll get in return


- Join a well-established and growing FMCG business with a strong reputation in the market.
- A genuinely friendly, upbeat, and bubbly team environment where people enjoy coming to work.
- A secure, long-term opportunity suited to someone who values consistency and ownership in their role.
- Supportive leadership and a collaborative culture where your contributions are valued.
- No weekend work and consistent, reliable working hours.
- A varied role combining customer interaction with accounts responsibilities.
- Convenient location with a welcoming and team-focused office environment.
- The opportunity to make a meaningful impact in a close-knit team. What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to cou•••••••••@hays.com.au or call Courtney Ham on 02 •••• •632. Apply on Kit Job: kitjobau.com/job/3q2v2o