Service Advisor (Prestons)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

**What you will do**: We're looking for an energetic and customer-focused Service Advisor to join our Prestons dealership. You'll be the crucial link between our workshop and customers, ensuring smooth scheduling, clear communication, and high-quality service delivery.

Your day-to-day responsibilities will include but not be limited to:

- Managing and scheduling repair bookings for customers
- Handling service related queries from customers
- Creating job cards and assisting with customer invoicing and purchase orders
- Updating customers and rebooking appointments for follow up or repairs
- Ensuring Technicians have completed repair order information by checking stories, parts, kilometres etc.
- Confirming customers or drivers have signed repair orders to authorise repairs
- Ensuring vehicles are road tested and acceptable in presentation to present back to customers

**Who are you?**: At Volvo Group, we feel that your behaviours and characteristics are just as important as your technical skills! Ideally you will have:

- Experience in a similar Service focused role, however we would still love to hear from you if you have related experience within the truck industry
- administration, invoicing, warranty or technical backgrounds
- Truck industry experience is advantageous, or similar industry experience with a familiarity with repair order systems, invoicing and scheduling tools
- A passion for providing excellent customer service, proactive nature and team focused attitude
- A solid understanding of data entry systems, Word and Excel
- Strong organisational skills and the ability to think on your feet

**What’s in it for you?**: We offer a solid package of compensation and benefits, plus you will enjoy:

- A supportive, people-first workplace culture
- Monthly bonuses through our Retail Incentive Program
- A clean workshop setting with great employee facilities
- Generous parental leave and training and development programs
- Opportunities to grow within a global organisation
- Access to Sonder, our Employee Assistance Program, for yourself and your family

**Ready for the next move?**: **Who we are and what we believe in** We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people
- to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. Apply on Kit Job: kitjobau.com/job/3qmemx