Realtime Performance Analyst Housing Response Centre (Liverpool)

Division: Homes NSW
- Location: Liverpool, NSW, AU, 2170
- Req ID: 74922

**Real Time Performance Analyst**

**Department of Communities and Justice**

**Housing Response Centre**
- **Talent Pool Only**:

- **Location: Liverpool**:

- **Clerk Grade 7/8, Salary ($110,266
- $** **122,058 pa), plus employer’s contribution to superannuation and annual leave loading**

**Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our social housing and maintenance operations?**

The vision of Homes NSW is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The role offers a generous salary package and internal career progression.

**The Role**
- The role provides real time operational monitoring and feedback of HRC service lines and staff, including allocation and distribution of resources and workload, ensuring adherence to organisational objectives and service levels.
- The role collaborates with HRC Workforce planning team, operational management, and team leaders to identify risks to and gaps in achieving service level agreements including real time analyses and recommendations to address agent adherence trends.
- The role will involve working across a rotating 7-day roster including a combination of day, afternoon, and weekend shifts.

**What we’re looking for**
- Ability to work a rotating 7-day roster.
- Demonstrated experience in workload allocation systems within a high volume multi-skilled Contact Centre workplace.
- Genesys system knowledge preferred but not essential.
- Intermediate Excel skills

Download the Role description.

**What We Offer**
- Location
- Liverpool
- DCJ Clerk Grade 7/8
- Salary range $110,266to $122,058 p.a. plus employer's contribution to superannuation and annual leave loading.
- 4 weeks annual leave per year of service
- Generous salary packaging options and other fringe benefits
- Opportunities for learning and development and Internal career progression
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Applications close**11:59pm AEST Thursday June 12, 2025

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
- For more information visit Your recruitment journey on the DCJ website.

**_ The Welcome Experience_**:

- The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page. Apply on Kit Job: kitjobau.com/job/3qzmr5