Customer Service Associate - Customer Support (Tea Tree Gully)

Respirico Healthcare is a South Australian owned and operated business established in 2004 that provides sleep, respiratory and mobility products and services. We work closely with SA Health, major & regional hospitals, DVA & NDIS as well as nursing homes and clinics to deliver high quality care. We aim to make the world more accessible, equitable and inclusive, focusing on people with disabilities, poor health, and those facing physical or mental challenges. We are looking for a energetic and outgoing person to join our team as a Customer Support Associate, initially based at our Holden Hill branch, with possible travel to other branches as needed. Day‑to‑day responsibilities
- Answer all incoming external and internal calls, transfer, park & coordinates calls.
- Have general knowledge of medical gases and mobility technical support.
- Take calls from clients, book oxygen deliveries, set‑ups and mobility services, diagnostics and repairs.
- Troubleshoot with customers over the phone.
- Support onboarding administration for new customers (forms, medical scripts, new patient set‑ups).
- Administrate service documentation for technicians (run sheets, service reports, compliance forms, service agreements).
- Manage appointment scheduling systems, including confirmations, cancellations and rescheduling.
- Keep open communication with the technicians in the field.
- Build and maintain strong relationships with key clients such as OTs, physio, nurses, NDIS via email and phone.
- Process warranty claims.
- Contact existing customers to re‑book and generate ongoing sales.
- Work as part of a team and also solo.
- Sterilise and clean equipment.
- Prepare and process invoices, quotes and purchase orders in line with company procedures.
- Pack, book and send stock to customers, manufacturers and other stores.
- File reports, paperwork, scripts in customer files.
- Ensure adherence to privacy regulations and confidentiality standards when handling client information. Skills & experience
- Strong drive to achieve and a mature, confident and well‑organised individual.
- Ability to perform well under stress and relate well to people of all races, ages and levels.
- Customer service experience is preferred; no experience required.
- Highly motivated, professional and empathetic demeanor.
- Police clearance, NDIS Worker Screening Check and valid Australian driver’s licence required.
- Good health; yearly flu‑shot & Covid‑19 vaccination preferred.
- Ability to manage multiple customer interactions at once (phone and in‑person).
- Self‑confident with excellent communication skills and demonstrated empathy with elderly, disabled and ill customers.
- Reliable, punctual, honest and committed.
- Education – high school graduate; preferably some post‑secondary studies.
- Background in health, sales, customer service or reception is preferred but not required. Monday – Friday. Career opportunity with scope for future advancement. Car licence required with a good driving record. Accepting all races, religions etc. We welcome applicants from all backgrounds. We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability or veteran status. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qtlpo