Product Support Specialist (Carole Park)

**About us**: BreatheSafe is a proud Australian and US based company that strives to develop, manufacture and sell world leading dust control and air quality solutions to any industry that is exposed to dust or airborne contaminant, both locally and internationally. Following exciting growth plans, we are looking for a Product Support Specialist to join our team in Brisbane

**About the Role**: We are seeking an **Engineer, Trade-qualified specialist, or Air Conditioning Trade Technical Support Specialist** to provide exceptional technical and product support, audit evaluations, and product training to our valued customers across Australia.

This role involves:

- Diagnosing and resolving technical issues.
- Guiding customers through product features, installation, and commissioning.
- Collaborating with internal teams to enhance product functionality and user experience.
- Conducting on-site support, audits, and training at mine sites and key customer locations.

Regular travel will be required to meet customer needs.

**About You**: To succeed in this role as a Product Support Specialist you'll need to bring a mix of technical expertise, problem-solving skills, and a commitment to customer satisfaction. Here’s what we’re looking for: **Qualifications and Skills**:

- Trade or Engineer qualified air conditioning skills in Mining / Earth moving / Construction / (mining industry experience
- _preferred_).
- Strong technical troubleshooting and problem-solving skills, including software-related issues.
- Ability to develop technical kit solutions
- Customer-facing experience in a technical support or service role (preferred)
- Capable of performing training and site audits on Cabin Air Management Systems
- Willingness to travel nationally to support dealers and customers.
- Hands-on experience with fixed or mobile plant equipment (_advantageous_).
- Excellent communication skills for guiding customers through product installation, commissioning & usage.
- Proven ability to collaborate with engineering teams to resolve technical issues.
- Experience maintaining regular customer communication regarding product and training requirements.

**Product Knowledge & Continuous Improvement**:

- Passion for staying updated on product trends and providing feedback for product improvements.
- Experience creating training materials, technical documentation, and delivering presentations.
- Ability to implement and maintain Technical Bulletins for internal knowledge sharing.
- Experience conducting audits on mining fleets and liaising with senior mine staff, hygienists, and maintenance superintendents.
- Comfortable accessing machines and downloading data and operational parameters

**Hours of Work**:

- ** Monday to Thursday**: 6.30am
- 3.45pm
- ** Friday**: 6.30am
- 12.30pm
- ** Enjoy every second Friday off for a long weekend!**:

- ** Flexibility Required**:While standard hours apply, occasional adjustments may be needed to meet business demand.

**What We’re Offering**:

- ** Supportive Team Workplace**:Collaborative culture with a strong focus on development.
- ** Realistic Work Targets**:Achievable goals to support a positive work-life balance.
- ** Team Events**:Weekly BBQs and monthly birthday celebrations.
- ** Learning & Development**:Extensive support for learning new skills and growing within the role.
- ** Employee Assistance Program (EAP)**:Access to personal and family support.
- ** 9-Day Fortnight**:Enjoy flexibility that supports your lifestyle.

**BreatheSafe Culture**:

- Respect is the key to our culture
- We believe that if we all respect each other and work safely, efficiently, we will all go home happy and proud of our achievements.
- We are passionate about our work and our values, always striving to uphold the highest standards.
- We set realistic targets to keep our team motivated and on track.
- We invest in developing our team members, providing extensive support for learning new skills and career growth.
- Team work is the best work

**Make an Impact! Apply on Kit Job: kitjobau.com/job/3qmf0d