Customer Care Consultant Carole Park, Qld
Customer Care Consultant Carole Park, Qld
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Carole Park, Australia -
Posted: less than a week ago
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Description
YOUR OPPORTUNITY
We are on the hunt for an enthusiastic Customer Care Consultant to join our close-knit team based in Carole Park QLD, where you'll be providing exceptional service to our growing customer base!
In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.
What Your New Role Entails:
Action customer requests quickly, take ownership of enquiries, and find fast resolutions
Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
Nurture relationships with our clients, staying up to date with processes and procedures to provide tailored solutions
Inform customers of new product range and services where applicable
What You’ll Bring with You:
Experience in a high-volume call centre setting preferred but not essential
Customer and solutions focused mindset, thinking outside the box to achieve results
Amazing customer service skills and the ability to work unsupervised in a small team
A strong understanding of Microsoft and/or Cloud based CRM programs
Explicit verbal and written communication skills required
Why Our Team Enjoys Being Part of Blackwoods:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee perks including:
Competitive permanent salary and incentives
Team member discounts, and offers from over 300 corporate partners
Attractive Wesfarmers share plans every year
Flexible working with access to our 'All Can Flex' program
Highly successful Refer-A-Friend program
- earn up to $2,000 for each referral!
Regular team events, celebrations, birthdays, milestones and BBQs
Generous paid parental leave
Free onsite free parking and more!
NEXT STEPS
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Video Apply on Kit Job: kitjobau.com/job/3r4vb8
We are on the hunt for an enthusiastic Customer Care Consultant to join our close-knit team based in Carole Park QLD, where you'll be providing exceptional service to our growing customer base!
In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.
What Your New Role Entails:
Action customer requests quickly, take ownership of enquiries, and find fast resolutions
Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
Nurture relationships with our clients, staying up to date with processes and procedures to provide tailored solutions
Inform customers of new product range and services where applicable
What You’ll Bring with You:
Experience in a high-volume call centre setting preferred but not essential
Customer and solutions focused mindset, thinking outside the box to achieve results
Amazing customer service skills and the ability to work unsupervised in a small team
A strong understanding of Microsoft and/or Cloud based CRM programs
Explicit verbal and written communication skills required
Why Our Team Enjoys Being Part of Blackwoods:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee perks including:
Competitive permanent salary and incentives
Team member discounts, and offers from over 300 corporate partners
Attractive Wesfarmers share plans every year
Flexible working with access to our 'All Can Flex' program
Highly successful Refer-A-Friend program
- earn up to $2,000 for each referral!
Regular team events, celebrations, birthdays, milestones and BBQs
Generous paid parental leave
Free onsite free parking and more!
NEXT STEPS
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Video Apply on Kit Job: kitjobau.com/job/3r4vb8
Highlights
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Company nameBlackwoods -
Job positionCustomer Care Consultant Carole Park, Qld
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Customer Care Consultant Carole Park, Qld has been posted in the Goodna Customer Service & Call Centre category on Locanto.
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