Spare Parts and Warranties Officer (Wacol)

About Us: Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally. We are excited about our future and we are really excited about yours! About the Opportunity: We’re looking for a hands‑on Spare Parts & Warranties Officer to support our Certified Used team across Australia. You’ll help manage spare parts inventory, handle warranty enquiries, organise technicians, and keep repairs moving across our Laverton, Wacol and Perth sites. Your day will include troubleshooting equipment issues, ordering parts, talking with customers and technicians, and keeping accurate records in our systems. If you enjoy problem‑solving, staying organised and working with a mix of customers, suppliers and warehouse teams
- this role is for you. This role is based at our Wacol warehouse, with working hours from 9:00 am to 5:00 pm, Monday to Friday. Your key contributions include:
- Managing and maintaining spare parts inventory.
- Taking customer calls, troubleshooting equipment breakdowns and coordinating technicians.
- Building strong relationships with technicians, suppliers and internal teams.
- Working closely with the warehouse and technician teams to improve stock flow and turnaround times.
- Supporting the Customer Operations Leader to improve procurement and service processes
- Providing friendly, efficient customer service in the warranty call queue. What You’ll Need to Succeed:
- Strong phone‑based customer service experience, with confident conflict‑resolution and de‑escalation skills.
- A great team player who can also work independently.
- Practical problem‑solver who stays calm when things get busy.
- Great communication skills
- phone and email.
- Understanding of procurement processes; hospitality equipment experience highly advantageous.
- Technical knowledge of equipment is highly valued. The Perks:
- We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
- SilverChef ranked #1 Top Inspiring Workplace in Australasia 2024 and among the top ten in the AFR’s Best Places to Work 2024.
- We invest in your personal and professional development.
- We are a high-growth company focused on career development for our people
- 19% of our people were supported to achieve a promotion, secondment, or internal move during FY2024.
- We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
- SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose. Our Commitment to Diversity: SilverChef provides a welcoming setting where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams. Don’t miss out on this fantastic opportunity, apply now! Apply on Kit Job: kitjobau.com/job/3s52fi